Resolve a Conflict

Our conflict resolution services

We offer facilitative mediation to help you deal with almost any type of conflict:

  • Neighborhood: Problems involving noise, animals, parking, property lines, lawn and garden care
  • Business-consumer: Issues involving repairs, incomplete work, unmet expectations or bad products
  • Family: Matters such as divorce, parenting plans, financial settlements, and parent-teen issues
  • Interpersonal: Issues with family members, roommates, and friends
  • Workplace: Disputes involving management, employees, or co-workers
  • Elder care: Issues with care facilities or decisions about aging parents or estate distribution
  • Organizational and group: Issues within businesses or organizations
  • Cross-cultural: Issues involving different cultural practices and beliefs

Other Services

In addition to face-to-face mediations, the Dispute Resolution Center offers other ways to help you resolve your dispute — so if the
mediation process is not right for you, we invite to you call one of our Case Managers to explore these alternatives:

Individual Coaching

Sessions are one-hour meetings conducted in our office and are designed to help you explore ways to improve your communication with the other person in your dispute.

Telephone Mediation

May be the right process for you if your dispute is very simple, such as working out a payment plan, and the other party is willing to engage in the process. In telephone mediation, a DRC Case Manager will talk to each of you individually to relay offers back and forth until an agreement is reached.

Multi-Party Mediation

A process used to manage a complex dispute between multiple parties. In multi-party mediation, the DRC conducts an assessment process with interviews and makes recommendations about the next steps. If the parties want to proceed, there are a variety of options for moving forward including mediation, training, and other conflict resolution techniques.

Group Facilitation

A technique designed to help groups make decisions, vote, gather information, or other group activities. Facilitation is not necessarily designed to resolve a dispute.

What does mediation cost?

Mediation is the most affordable solution for working out an agreement. Dispute resolution centers are organized under state legislation that requires them to provide services on a sliding scale, and we will never turn anyone away for lack of ability to pay for the service.

  • For individuals: The Dispute Resolution Center charges clients on a sliding scale based on household income and the number of people living in the household. If your dispute is right for mediation, we will be happy to quote you a fee for the mediation session over the telephone. In mediation, each person in the dispute pays for their own fee unless another arrangement is made.
  • For business: If your business is involved in a dispute, the businesses fee is based on the annual gross revenue of the business.
  • For conveners: If your company wants to convene a mediation for 2 or more of your employees, the convening company will pay between $350 to $500.
  • For groups: Groups facilitation or mediation is charged on a different scale. Please contact us for the cost of this service.
  • Small Claims Court mediation: If you already have a case filed in Small Claims Court, you can still mediate at the DRC for free! If the time is to short to set up a mediation session, you can still try mediation on the day of your trial. Read more below about court mediation.

Get the process started!


Call the Dispute Resolution Center during regular business hours at (206) 443-9603, or toll free at (888) 803-4696, and press “1” to speak to someone about your dispute. Because of the high volume of calls, you may get our voicemail so please leave a message with your name, telephone number, and some good times for us to call you back. We will get back to you within a day or two.

Email us with a simple question at DRCinfo@kcdrc.org.

Fill out our online form to schedule a mediation.